Last Updated: September 13, 2026

At Kaar-e-Nakh, every piece is crafted with care, and we want you to be completely happy with what you receive. This policy explains how exchanges and returns work for orders placed on our website.

1. Exchange Eligibility

We accept exchange requests only in the following cases:

• You received a damaged or defective item
• You received the wrong item (different from what you ordered)
• There is a genuine manufacturing fault in the product

Exchanges are not offered for reasons such as personal preference, change of mind, or incorrect size selection, unless the size was mislabeled due to our error.

2. Time Frame

You must inform us within 3 days of receiving your order by contacting us with clear photos or a video of the issue. Requests raised after this window will not be entertained, as our team will not be able to verify the condition of the product at the time of delivery.

3. Condition of the Item

To qualify for an exchange, the item must be:

• Unused, unwashed, and unworn
• In its original packaging with all tags attached
• Free from any alterations, stitching changes, or damage caused after delivery

Items that show signs of use will not be accepted for exchange.

4. How to Request an Exchange

1. Email us at info.kaarenakh@gmail.com within 3 days of delivery
2. Include your order number, along with clear photos or a short video showing the issue
3. Our team will review your request within 1-2 business days and confirm the next steps
4. Once approved, you will be guided on how to send the item back to us

5. Return Shipping Charges

• If the issue is due to our error (wrong item, defective product), we will bear the return courier charges
• If you wish to exchange for any other reason we approve at our discretion, the return courier charges will be paid by the customer

6. Refunds

We currently operate on an exchange-only basis for eligible cases. In situations where a suitable replacement is not available in stock, we will discuss alternative options with you, including a store credit or a refund processed to your original payment method, at our discretion.

7. Non-Returnable Items

Products purchased during clearance sales, or items marked as “Final Sale” on the product page, are not eligible for return or exchange.

8. Need Help?

If you have any questions about your order or this policy, reach out to us at info.kaarenakh@gmail.com. We’re happy to help.